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Returns

Return Address

For timely processing of any returns, please contact Customer Care at 678.791.3985. Remember you need to obtain authorization before sending back an item, and many items sold on our site are final sale. Please note that we do not accept returned items at our Corporate Address. To return your order, please include a copy of the original invoice. We are not responsible for lost return packages, and recommend you insure and track your package.

Returns Eligibility

We negotiate special deals in order to provide our customers with great prices; so many items we sell are not eligible for returns. A product's eligibility for returns will be clearly noted in the details on the product page ("This item is final sale and cannot be returned"). If you feel you received the incorrect item or a damaged product, please contact Customer Care.

Final sale items

We negotiate special deals in order to provide our customers with great prices; so many items we sell are not eligible for returns. Other items that are not eligible for returns include antiques, women/men/kids t-shirts, personalized products (the entire monogram section), pillows, and items purchased using a coupon code. These items are marked as "Final Sale." If you feel you received the incorrect item or a damaged product, please contact Customer Care.

Returns Process

  • The Wayne Anthony Customer Care team must receive your request for a return within 5 days of delivery.
  • Once we've approved your request, we'll send you a return authorization number and a shipping label (return of large items will be arranged for you). PLEASE NOTE that any items returned without an authorization may be refused.
  • Returned items must be in new condition and in the original packaging. Please do not assemble or modify a product before returning it, as we will be unable to refund your purchase.

We will process any refunds and/or provide credits after the returned goods have been received.

Sale Items

Items purchased on sale are FINAL SALE only.

Personalized

Custom-made personalized pieces (women/men/kids t-shirt, all pillow covers), including monograms (the entire monogram section) and nameplates, are handmade to order and FINAL SALE only.

Cancellation Eligibility

Because we work so quickly to process and ship your items, we do not allow cancellations once an order has been placed. In the rare event your shipment is delayed beyond the original estimate, we are able to honor cancellation requests.

Large item Returns

We will provide specific return instructions for any large items, which are shipped via a delivery service. Whenever you sign for delivery on a large item, examine the packaging carefully. Even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may note the damage and refuse delivery. In this case, please notify Customer Care so that we can expect the return shipment. We will then set up a replacement or a refund on your order.

Refund Processing

  • We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging.
  • We will refund your order total, minus our costs for shipping and handling each way. For items that shipped at no charge, our shipping costs will be deducted from your refund.

We try to process all refunds within 1 week of when we receive the returned merchandise. If you have any questions about the status of your return after that time, please contact Customer Care.

Exchanges

At this time, we can only process exchanges for the same item.

Replacement Parts

If an item does arrive with parts missing, please contact Customer Care within 15 days. We'll be happy to send you replacement parts.

Damaged Items

If you ever receive a damaged item, please contact Customer Care within 15 days of delivery and enclose a photo of the damage if possible. We will happily replace or refund any damaged items.

Incorrect or defective items

If we shipped the incorrect item to you or you received a defective item, we will happily correct the order or process a return. If you send a photo with your request it will help us more quickly evaluate your eligibility for a return or refund.